Pug Mug Co. does everything in its power to make sure your order is exactly how you want it. If your product is faulty, or we sent you an incorrect order by mistake, send it back to us within 30 days of delivery for a full refund (including shipping*).
If you change your mind (it happens to the best of us), or wish to return an unwanted order, we will still refund your purchase if returned within 30 days, but the return shipping isn’t covered and refunds will be sent to the original purchaser’s method of payment. All items must be returned in original condition and in the original Pug Mug Co. packaging.
If something goes wrong with your order, be sure to let our support team know via email@example.com
*If you are eligible, we’ll email a prepaid returns slip to you.